FAQs

Orders and Delivery

When will my order ship?
We aim to process orders within 2 to 3 business days. Some orders may ship sooner. Orders are not normally dispatched on weekends or public holidays.

How long does delivery take?
After dispatch, estimated standard delivery within Australia is 3 to 7 business days, or 1 to 3 business days with Express shipping. International delivery is estimated at 7 to 14 business days. These are estimates, not guarantees, and may vary by destination and carrier.

Do you offer free shipping?
Yes. We offer free Australian shipping on orders of AUD $100 or more. Other shipping costs and available options appear at checkout.

Can I track my order?
Yes. Tracking information is emailed when your order is dispatched.

Products and Returns

How do I choose a Polka Dot Abaya size?
Polka Dot Abaya sizes 54, 56, 58 and 60 refer to garment length in inches, measured from shoulder to hem. Please read the size guide on the product page; the suggested heights are approximate and do not indicate garment width.

Can I return an item if I change my mind or order the wrong size?
For eligible full-price items, contact us within 14 days of receiving your order. Items must be unused, with tags attached, in their original packaging, and accompanied by proof of purchase. Sale items, gift cards and custom items are excluded from change of mind returns. Return shipping for change of mind returns is the customer's responsibility. Please contact us before sending anything back.

What if my item is faulty, damaged or incorrect?
Email us with your order number and details so we can assist. Your rights under Australian Consumer Law apply regardless of whether an item was on sale or the 14 day return period has passed. Depending on the circumstances, you may be entitled to a repair, replacement or refund.

Can I cancel or change my order?
Please contact us as soon as possible. We may be able to help before an order is processed or dispatched, but changes are not guaranteed.

I entered the wrong address. What should I do?
Contact us promptly. We will try to assist before dispatch, but changes may not be possible once your parcel has been sent.

How do I contact Hadé?
Email reach.hade@gmail.com and include your order number when applicable.