Widerrufsrecht
Returns & Refund Policy
By placing an order through HADÉ, you agree to the terms below. These policies are provided to ensure you are fully aware of our returns and refund procedures.
1. 14 DAY RETURN POLICY
We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.
This policy is provided in addition to your rights under Australian Consumer Law.
2. RETURN PROCESS
To start a return, please contact us at reach.hade@gmail.com.
If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Return shipping costs and associated costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.
3. DAMAGED, WRONG PRODUCTS OR ISSUES
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can assess the issue and resolve it as quickly as possible.
Under Australian Consumer Law, you may be entitled to a repair, replacement, or refund for faulty products.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
4. EXCHANGES
Exchanges are subject to our Returns Policy.
We only exchange products that are damaged, faulty, incorrect, or the wrong size. If you need to exchange an item, please contact us at:
Return shipping costs associated with exchanges are the responsibility of the customer unless the item is faulty or incorrect.
5. REFUNDS
We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be automatically processed back to your original payment method. Please note that it may take some time for your bank or credit card provider to process and post the refund.
Shipping fees are non-refundable unless required under Australian Consumer Law.
6. EXCLUSIONS
The following items cannot be returned or refunded unless required under Australian Consumer Law:
- Sale items
- Gift cards
- Custom or personalised items
7. CANCELLATIONS
Orders cannot be cancelled once they have been processed or shipped. If you need assistance with your order, please contact us as soon as possible at reach.hade@gmail.com.
Customer Support
Email Us: reach.hade@gmail.com